Help Center

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, JCB, Diners Club) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

United States: 2-3 Weeks

France: 2-3 weeks

Australia: 2-3 weeks

Spain: 2-4 weeks

Canada: 2-4 weeks

Belgium: 2-4 weeks

United Kingdom: 3-5 weeks

Netherlands: 3-6 weeks

Germany: 3-6 weeks

Italy: 3-6 weeks

Middle East: 3-6 weeks

South America: 5-8 weeks

Please contact us as soon as possible if you need to amend or cancel your order. Make sure to provide your order number and we’ll confirm once the amendment or cancellation has been made.

Please note that any orders that have already been packed or shipped cannot be amended or cancelled.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

Generally, orders are delivered within 15-30 working days after we have shipped your item. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

We currently do not offer combined shipping option because our products are shipped in different times as they come from different supplier around the globe.

If there are missing items, please know that different products are shipped at different times. If 30 days have passed, contact us immediately.

Please refer to our Refund Policy.